Frequently Asked Questions
Everything you need to know about shopping for your official Gotham FC gear.
When will my order ship?
Standard orders are typically processed within 2-3 business days. During peak season or following championship matches, please allow up to 5-7 business days for processing before your tracking number is activated.
How do I determine the right size for jerseys?
Our official jerseys come in 'Authentic' (slim fit) and 'Replica' (standard fit). We recommend checking our detailed size chart located on each product page to ensure the perfect fit for match day.
What is your return policy?
We accept returns on unworn, unwashed merchandise with original tags attached within 30 days of delivery. Please note that customized jerseys with specific player names or personal text are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship Gotham FC gear to fans worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
Can I exchange an item for a different size?
To ensure you get the item you want before it sells out, we recommend placing a new order for the correct size and returning your original item for a full refund.
Are your products officially licensed?
Every item sold on the Gotham FC Shop is 100% officially licensed by the NWSL and Gotham FC, ensuring you receive high-quality, authentic merchandise that supports the team.